Reference

Read These Terms Before You Open an Account

These terms set out what you can expect from game77 and what we expect from you. Access and eligibility depend on your local law and the region you are in — read this fully before you start using your account.

Account eligibility applies by regionbKash, Nagad, Rocket wallet rules includedAccount security obligationsSubject to local law
game77 Read These Terms Before You Open an Account
HOW WE HANDLE THIS

Our Obligations Under These Terms

We hold ourselves to the same standards we write into these terms. Account security, wallet handling, and dispute resolution are all governed by the rules on this page — not decided case by case. Here is how we approach each area in practice.

Account Security Your account is protected by OTP verification at login. We do not store your bKash or Nagad PIN — wallet authentication happens entirely within your mobile wallet app.
Wallet Transactions Every bKash, Nagad, and Rocket transaction is logged against your account reference. If a deposit does not appear, share your wallet transaction ID with support for manual verification.
Data Retention We keep account and transaction records for the period required under the rules of our operating jurisdiction. You can request a summary of your transaction history through the message centre.
Requesting Changes To update personal details tied to your account — name, phone number, linked wallet — contact support with proof of identity. Changes are processed after verification, not instantly.
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms is unclear, or if you think an action on your account does not match what is written here, our support team is available to help. Reach out through live chat, email, or the in-account message centre — all three channels connect to the same team that handles wallet and account matters.

Live Chat Start a chat from any page inside your account. Our team handles terms queries, account status questions, and bKash or Nagad transaction disputes.
Email Support Write to us with your account reference and a clear description of your concern. Terms-related emails are reviewed and replied to in the order received.
Account Message Centre Log in and use the message centre for a written record of your query. Useful when you need to document a terms or wallet dispute for follow-up.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to your account, your wallet, and your eligibility on game77.

These terms apply to anyone who opens or uses a game77 account. Eligibility depends on your local law and the region you are accessing from — not everyone in every location qualifies.

We may update these terms and will notify you via your account dashboard. Continuing to use your account after the update takes effect means you accept the new version of the terms.

Share your bKash transaction ID with our support team via live chat or email. We will match it against our logs and credit your account manually once the transfer is confirmed on our end.

No. Each account is for one person only. Sharing your login details or letting another person use your account violates these terms and can lead to account suspension.

Log in and use the account message centre to submit your request. We hold transaction records for the period required under our operating jurisdiction rules and will send your summary by email.

Contact us through live chat or email with your account reference and the details of your concern. Terms disputes are reviewed by our account team and responded to in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.